HigeeEngineer Traveled to Fiji for Debugging of Automatic Cold Glue Labeling Machine

A Fijian customer recently purchased one of our state-of-the-art automatic cold glue labeling machines for the first time. As part of the project, the customer provided us with three different sizes of luncheon meat cans with diameters of 73mm, 83mm, and 99mm. Additionally, the heights of these cans varied, which introduced some technical challenges that needed to be addressed. Due to these variations, it became necessary to adjust the tin can labeling machine to ensure that it could handle all three can sizes effectively and efficiently.

One of the key features of our automatic cold glue labeling machine is its versatility. The machine is designed in such a way that it can handle multiple types of cans with different diameters and heights. In the case of this Fijian customer, it was possible to set up the labeling machine to process all three can sizes without requiring any major changes to the system, which proved to be highly beneficial in terms of reducing operational complexity. In other words, a single labeling machine was capable of handling all three different can types.

However, there are instances where customers might find it inconvenient to make the necessary adjustments to the labeling machine, especially if the production process involves frequent switching between can sizes. In such cases, we provide an alternative solution. For example, the customer could opt to purchase an additional labeling machine dedicated to just one can type. By doing so, the customer would avoid having to adjust the machine for different can sizes, streamlining the process and making it more user-friendly for operators. This solution also reduces the possibility of human error and minimizes downtime associated with machine reconfiguration. We always aim to offer our customers the flexibility to choose the most practical solution based on their production needs.

A New Experience for the Customer

As this was the first time our customer in Fiji was using our meatloaf can labeling machine, they were understandably unfamiliar with the intricacies of our wet glue labeling system. The customer had some concerns regarding the proper setup and operation of the machine, and they wanted to ensure that they could operate the equipment efficiently and safely. It is not uncommon for customers new to our labeling machines to need additional support and training to fully understand the setup and operational procedures. Our company prides itself on providing excellent customer service and technical support, so we were happy to accommodate their request for assistance.

After receiving the customer’s inquiry, we quickly got in touch with them to discuss the details. The customer expressed their desire to have one of our experienced technicians visit their facility in Fiji to offer on-site training and troubleshooting. After reviewing the customer’s needs, we coordinated the logistics and finalized the schedule for the technician’s visit. We booked round-trip flights and took care of all other necessary travel arrangements. Our technician was scheduled to depart on September 21st, and after a long flight, he arrived at the customer’s factory in Fiji on September 22nd.

On-Site Support and Training

Upon arrival, our technician went straight to work. His first task was to review the labeling machine setup and assess whether any adjustments were needed for the different can sizes provided by the customer. The technician meticulously examined the machine’s settings and conducted some initial tests to ensure that everything was functioning properly. During the process, our technician took the time to explain the machine’s key features and demonstrate the best practices for operating the cold glue labeling machine, including how to properly load the cans, apply the cold glue, and ensure accurate label placement.

Once the initial assessments were completed, the technician conducted hands-on training with the customer’s team. Our goal was to ensure that the customer’s operators felt confident in using the machine and could independently handle the labeling process. Training sessions included troubleshooting common issues, adjusting the machine for different can sizes, and performing routine maintenance tasks. The technician also provided guidance on how to properly clean the machine to maintain its optimal performance.

Our technician’s hands-on approach was well received by the customer, and the training sessions proved to be very beneficial. The customer’s team was able to follow along with the demonstrations and quickly grasped the machine’s operation. By the end of the training, the cold glue labeling machine was running smoothly, and the labeling speed met the customer’s production requirements. The customer was highly satisfied with the results and expressed their appreciation for the technician’s professionalism and expertise.

Customer Satisfaction and Future Plans

After the successful installation and training session, the customer was delighted with the performance of the labeling machine. The machine was able to handle the varying sizes of cans without issue, and the labeling process was fast and efficient. The customer’s production line was up and running smoothly, and they were able to meet their production goals with ease.

In addition to their immediate satisfaction, the customer also expressed interest in expanding their use of our labeling machines. During a conversation with our technician, the customer mentioned that they would apply to their management to purchase additional units of our labeling machines in the future. They were particularly impressed with the versatility and efficiency of the cold glue labeling machine, and they were confident that it would help them scale up their production and improve overall efficiency.

We are always thrilled to hear that our customers are happy with our products and services, and we are excited about the possibility of continuing our partnership with this customer. As our labeling solutions continue to meet their needs, we hope to see their business grow and thrive in the Fijian market.

Looking Forward: Helping More Customers Succeed

The successful implementation of this automatic cold glue labeling machine at our Fijian customer’s facility is just one example of how our labeling solutions can help businesses improve their production processes. We are constantly working to improve our machines and services, and we are proud to offer our customers high-quality labeling equipment that is both reliable and efficient.

As we continue to expand into new markets, we look forward to helping more businesses around the world streamline their operations and meet their production goals. Whether you are a small business or a large manufacturer, our team at Higee Machinery is committed to providing the support and expertise you need to succeed. From the initial consultation and product selection to installation, training, and ongoing support, we are with you every step of the way.

We also understand that every business is unique, and we work closely with our customers to provide tailored solutions that meet their specific needs. Whether you are labeling food cans, beverage containers, or any other type of product, we have the expertise to help you achieve the best possible results. Our team of engineers and technicians is always available to provide technical support, answer questions, and offer advice on how to optimize the performance of your labeling machine.

Conclusion

We are proud to have been able to assist our Fijian customer in successfully implementing the automatic cold glue labeling machine and are confident that the machine will contribute to the success of their business. We also look forward to continuing our partnership with the customer and providing them with the support they need as they grow their operations.

To all businesses seeking reliable, high-quality labeling solutions, we invite you to contact Higee Machinery. Our team is ready to help you find the perfect labeling machine for your needs and provide you with the technical support you require to achieve operational excellence.

We wish our Fijian customer all the best in their business endeavors, and we look forward to hearing about their continued success with our labeling solutions. If you also need any information or assistance regarding automatic tin can labeling machines or other kind of labeling machine, please feel free to reach out to us at Higee Machinery. We are here to help! Higee offer all kinds labeling machine, including sticker labeling amchine, cold glue labeling machine, hot melt glue labeling machine and also shrink sleeve labeling machine as well.